What each module actually does, as built. No roadmap items on this page — if it is listed, it is in the product today.
Every calibration is a numbered event that carries its own points, readings, reference standards, environment and decision rule — and evaluates conformity live, with a full GUM budget per point. Metrology Lab tooling adds ITS-90 SPRT and thermocouple reference functions, loop and process calibration with hysteresis, the full AIAG MSA-4 suite and NCSLI RP-1 / ILAC-G24 interval analysis, all e-signed onto the asset. A barcode/QR scan gate on perform, standard selection, receiving and crib custody, plus a WYSIWYG label designer with PDF/ZPL output, keep physical identity tied to the record.
Approved calibrations issue a numbered certificate rendered from your template — HTML, PDF and Digital Calibration Certificate XML from the same data — with the decision rule, the standards, the environment and the provenance printed on it.
CAPA, NCR, deviations, complaints, controlled documents, training, audits, risks, change control, vendors, methods, proficiency testing — one records framework with real numbering, a status machine, versioning and e-signature gates. Change control now runs impact assessment through to an e-signed notification package, supplier qualification and SCARs run through an isolated supplier portal, and a medical-device pack adds design history, ISO 14971 risk and complaint reportability.
Procedures, work instructions, SOPs and forms with named approvers, versions and periodic review — linked from the procedure field of every calibration and work order, and tied to the training of the people who do the work. Controlled documents can now carry their own Word or PDF source file with automatic renditions, redlines and binders, and training is organised into role-targeted curricula with an automated gap-and-assignment engine.
Real device drivers — Mettler-Toledo and Sartorius balances, Fluke and Keysight SCPI instruments, Mitutoyo Digimatic, Modbus sensors — drive the instrument through the procedure and record what it actually read. OPC-UA, MQTT and Modbus edge ingestion binds live sensors to assets, batch steps and SPC series, and a documenting-calibrator bridge exports task packages and imports results with reconciliation and e-signed apply. A downloadable on-prem bridge now speaks serial or TCP directly to bench instruments — thirteen fixture-tested drivers, disk-buffered through outages, running as a Windows, Linux or macOS service.
A twelve-month workload forecast, an interval review that measures how much tolerance each asset actually consumed and which way it drifts, and a recommendation to shorten, keep or extend — on deterministic, auditor-defensible arithmetic.
Work orders with failure, cause and remedy codes, preventive maintenance by interval or meter, and condition-based rules that raise work from the readings the system already captures — all on the same asset spine as calibration. Labour timesheets, PO approval with three-way match, job-plan checklists with part reservations, cycle counts and LOTO permit-to-work now run inside the same work-order record. Weibull reliability fitted from real work orders and calibration history now drives an asset health score, remaining useful life and anomaly-triggered maintenance suggestions.
A real hierarchy — customer → site → building → room → bench, with parent and component systems — typed specifications with provenance, custody, meters, cycles, a GxP logbook and reverse traceability.
Recipes and BOMs, production orders, versioned work instructions and electronic batch records that run: steps in order, each with its own e-signature, exceptions dispositioned, and the batch moving itself to review when the last step closes. Review-by-exception batch release, seven new batch-record step types, in-process SPC with Nelson-rule detection, and scale-in-the-loop dispensing with barcode verification extend execution beyond numeric entry.
Field jobs on a live dispatch board grouped by technician, van stock per vehicle, trip kits with the standards a job needs, and the same calibration engine in the technician's hands — with or without a signal. Dispatch v2 adds map-based route optimisation, skill-matched technician assignment, SMS appointment notifications and service-contract entitlements with SLA tracking.
Two stock surfaces on one record: CMMS parts and purchase orders, and lab-grade inventory of reagents, reference materials, standard solutions, gases and consumables tracked by lot with expiry, certificate of analysis and storage location.
An order opens with a phone call and grows as units arrive: quote → accept → schedule → receive → calibrate → ship → invoice → close, with the timeline, the documents and the customer conversation on one record. Commercial pricing with tiered price lists and multi-currency tax rules, carrier shipping labels with RMA returns, and Stripe-hosted payments now run from inside the same order. Live tax calculation through Avalara or TaxJar, exemption certificates and nexus lookup, and PEPPOL/Factur-X e-invoicing now run from the same order.
Each customer gets a branded portal scoped hard to their own customer id: instruments with status and due dates, certificate history, quote approval, service requests (including bulk), statements and invoices, and public certificate verification by number.
Drop a manufacturer datasheet and get a typed specification and a five-facet measurement form. Drop an old certificate PDF and get a template. Drop your old system's export and get an approved column mapping. Every AI output is a draft for a qualified person, and the provenance ledger records the model, the prompt hash, the output, the citations and who approved it.
A visual integration builder with a ten-system catalog plus generic REST and CSV, AI-proposed field mapping with a dry run, signed webhooks with delivery logs and bounded retry, API keys on a versioned API, notification channels with a rules engine, and a configurable workflow engine with e-sign gates. An OpenAPI 3.1 spec generated live from the router feeds Redoc documentation, a Postman collection and SDK stubs, and QuickBooks Online / Xero connections push invoices, credit notes and payments automatically. NetSuite, SAP S/4HANA Cloud and Dynamics 365 Business Central now join QuickBooks and Xero as accounting connectors, and a read-only OData v4 feed with a Power BI guide and CSV.gz exports opens the platform to BI tools.
ISO/IEC 17025:2017 and 21 CFR Part 11 are not features bolted on; they are how the record works: a SHA-256 hash-chained audit trail, two-component electronic signatures bound to meaning, independent approval, supplier validation evidence — our FS, IQ, self-running OQ and test reports — plus your own PQ, retention policies and legal holds, SSO, SCIM and 2FA. Security headers, a tuned content-security policy, per-IP-and-tenant rate limiting and tightened request-size limits harden the API and web app, with a live headers-check endpoint for review.
The command center opens on what needs attention, with a button for each item. Around it: a personal task list, global search and a command palette, a narrated guided tour, notifications, saved views, and the administration a regulated workspace needs. An isolated sandbox clones the whole workspace for testing, and OAuth2 client-credentials machine tokens join API keys for system-to-system access.
The tour runs the working platform, not a mockup. Pilot on your own instruments with your own imported history — we set it up with you, and fixes ship in hours and days, not release cycles.