In the product
What it looks like
Screens from the live platform, demo tenant. Click any screen to open it full size.
Each customer gets a branded portal scoped hard to their own customer id: instruments with status and due dates, certificate history, quote approval, service requests (including bulk), statements and invoices, and public certificate verification by number.
Customers can register their own assets for lab-side review, withdraw a request, leave feedback or raise a complaint that lands in your QMS, and read the confidence page that explains how their results were decided. A shared message thread on every order replaces the email chain.
Screens from the live platform, demo tenant. Click any screen to open it full size.
Portal users are managed per client.
Single or bulk service requests; self-registered assets go to lab-side review.
Quotes are approved in the portal, on the order timeline.
Due list, status, messages, statement and invoices.
Any certificate number can be verified publicly, with its revision and result.
A quality system is defined as much by what it will not accept. These are enforced in the platform, not in a procedure.
Never. Portal access is scoped to the customer id on every query.
Each customer gets a branded portal scoped hard to their own customer id: instruments with status and due dates, certificate history, quote approval, service requests (including bulk), statements and invoices, and public certificate verification by number.
Three sample numbers: one pass, one conditional with an amendment, one fail. The public page tells the truth about each.
The certificate the customer downloads is the current revision. If it was amended, they see that too.
A conditional result says so. A revoked certificate says so.
Certificates & DCCCertificates & DCCOne record. A PDF a person reads, a DCC a machine imports.Approved calibrations issue a numbered certificate rendered from your template — HTML, PDF and Digital Calibration Certificate XML from the …
Quality management · QMSQuality management (QMS)A deviation the system can explain.CAPA, NCR, deviations, complaints, controlled documents, training, audits, risks, change control, vendors, methods, proficiency testing — on…
Service pipeline · clientsService pipeline & clientsFrom intake to invoice without retyping.An order opens with a phone call and grows as units arrive: quote → accept → schedule → receive → calibrate → ship → invoice → close, with t…The tour runs the working platform, not a mockup. Pilot on your own instruments with your own imported history — we set it up with you, and fixes ship in hours and days, not release cycles.